Crossblog

Words Matter

Monday, February 04, 2008

Two days ago, I met with a potential new client.  She was attractive and gracious, smart and professional. But of all of her qualities, the one I admired most was her attention to language.

During our one-hour meeting, she twice corrected herself when choosing words that didn't quite match her intentions - and me once (when I was second-guessing her intent).

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Keywords: business, courtesy