Crossblog
Words Matter
Monday, February 04, 2008
Two days ago, I met with a potential new client. She was attractive and gracious, smart and professional. But of all of her qualities, the one I admired most was her attention to language. During our one-hour meeting, she twice corrected herself when choosing words that didn't quite match her intentions - and me once (when I was second-guessing her intent). |
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| Keywords: business, courtesy |